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EAP SERVICESPioneer Behavioral Health offers the following Employee Assistance Program services:
Individual and group counseling available for the following issues.
In coordination with the client and the client's health plan, we will determine the proper level of care and the appropriate number of counseling sessions. 24-Hour Crisis Stabilization (Rapid Response Team) Pioneer’s crisis stabilization services are currently performed by our Harmony Healthcare subsidiary, located in Las Vegas, Nevada. Known as the Rapid Response Team, Harmony offers crisis assistance to individuals 365 days per year, 24 hours per day, seven days per week. The Rapid Response Team is led by a psychiatrist and staffed by licensed counselors from a variety of disciplines, including Ph.D.s, licensed clinical social workers (LCSWs), certified alcohol and drug counselors (CADCs), nurse practitioners (NPs), and marriage and family therapists (MFTs). The Rapid Response Team conducts in-person meetings with each member of the team, as well as all individuals in crisis who require immediate hospitalization. Once the Rapid Response Team is contacted, a Harmony counselor contacts the individual within 15 minutes to set up a time for an in-person clinical assessment. The clinical assessment can occur in an emergency room, an inpatient psychiatric hospital, an intake room of a general hospital, at the individual’s work site, or at one of Harmony’s offices. Once the clinical assessment is completed, our staff psychiatrist reviews the medical and clinical data and, in concert with the patient’s treating emergency room physician or primary care physician, initiates the required treatment. Harmony’s staff psychiatrist sees hospitalized individuals on a daily basis. Our hands-on approach to care enhances the individual’s treatment and encourages effective, ongoing outpatient care after discharge from the hospital. Currently, Harmony has agreements with employers and health plans to
perform 24-Hour Crisis Stabilization / Rapid Response Services. For
more information about the Rapid Response Team or other services offered
by Harmony, please click here
to visit Harmony’s website.
Pioneer’s Wellplace subsidiary, with offices located in Michigan and Utah, operates toll-free helplines that are staffed by both clinical and non-clinical staff trained in crisis stabilization. Our teams ensure that individuals who call the helplines receive immediate access to care, effective crisis stabilization, proper matching to the most appropriate modality of care, and appropriate follow-up communication. The helplines are available 365 days per year, 24 hours per day, seven days per week. For more information about our Helpline or other services offered by
Wellplace, please click here
to visit Wellplace’s website.
Critical Incident Stress Debriefing Pioneer’s Wellplace subsidiary offers critical incident stress debriefing to companies across the nation. Our team of trained professionals responds to disasters and crises in the workplace or local communities. The services are designed to stabilize cognitive and affective processes and further mitigate the impact of a traumatic event. For more information about the critical incident stress debriefing
services or other services offered by Wellplace, please click here
to visit Wellplace’s website.
Case Management / Utilization Review Pioneer’s facilities monitor and track the relationship between the treatment sought by our clients and the actual care we provided. This case management / utilization review process is initiated at the point of first contact with our clients. Regardless of the nature of the case, whether it is a crisis or a regularly scheduled counseling session, clinicians register the case with the case management system set up throughout our system. The design of the case management / utilization review process allows us to immediately assess and manage the following information:
Our case management / utilization review process is managed by a trained case manager and is monitored on an ongoing basis. A multi-disciplinary team, consisting of various health professionals, assesses and evaluates the services rendered to each client. In coordination with the client and the client’s family, the team formulates a treatment plan to identify the client’s difficulties, interventions, objectives, and goals. During this time, a length of stay or proposed frequency and duration of care is also determined. The case is then reviewed with an eye toward the proposed care plan. For those instances in which additional care is anticipated, cases will be re-staffed and additional care will be authorized.
Our methodology ensures all clients receive care that is clinically necessary, appropriate, timely, and cost efficient.
At Pioneer, we take pride in our responsiveness to customers and referral sources. Our facilities’ business offices have the capability of tailoring financial, utilization, and other reports to meet the needs of each customer. In so doing, our customers receive accurate data that complies with their specific requests.
Pioneer’s Wellplace subsidiary offers classes
and in-services to various organizations, which are geared toward the
managers and supervisors of those participating organizations. Typically,
the courses educate the managers on various behavioral health issues
in the workplace, such as how to recognize and work with troubled employees,
effectively utilize employee assistance program services, and monitor
compliance. Wellplace’s staff also may refer managers to various
resources, such as community agencies or educational materials, for
further assistance with workplace issues.
For more information about management training services or other
services offered by Wellplace, please click here to visit Wellplace’s
website.
Psychiatric Support for Primary Care Physicians Pioneer’s facilities are able to provide immediate crisis intervention, assessment, and consultative services for emergency room and primary care physicians. These responsive services integrate behavioral healthcare with primary medical care. By providing these services, we are able to:
Internet Access to Behavioral Health Resources
In addition to all of content streamed into the organization’s individualized site, employees also will have exclusive access to Pioneer’s counselors via the Internet. Such access will be available via e-mail, as well as a private, password-protected area of the website. Employees also may post behavioral health questions to the website’s interactive forum, where Pioneer staff will post answers or provide appropriate resources for additional information. With such an online forum, employees may ask questions and seek assistance from employees or health professionals in a private, secure environment. http://www.wellplace.com
Internet Access to Human Resource & Benefit Information Pioneer’s Wellplace subsidiary gives an organization’s employees a unique, individualized online resource for human resources and benefits information specific for an organization. Through a website that is created for and customized with an organization’s name, logos, and contact information, employees will have access to personnel policies, insurance options, provider lists, company news, and message boards. In addition, we may create a specific area of the website for employees to access the organization’s human resources department for the purposes of submitting questions about their benefits via e-mail or through an anonymous method.
Throughout the year, Pioneer develops and distributes helpful information for our clients, such as quarterly newsletters, seminars, educational resources, and trainings. As a sampling, these educational resources have covered the following topics, among others:
To receive educational resources, please contact Pioneer’s Communications Department at (978) 536-2777 or send an e-mail to Eric Shear at eshear@phc-inc.com.
Referrals for Legal Consultation Pioneer offers clients the ability to receive face-to-face or telephonic consultation with an attorney that is based in a client’s geographical area. Clients may utilize such services to discuss problems or seek legal guidance related to adoption, consumer rights, criminal matters, custody disputes, divorce proceedings, and immigration, among other areas. When a client elects to utilize the services of legal representation, we refer the client to an attorney, who will then provide a 30-minute free consultation and a 25% discount on customary legal fees.
Referrals for Financial Consultation Pioneer offers clients the ability to receive face-to-face or telephonic consultation with a certified financial professional. Clients may utilize such services to discuss problems or seek guidance related to bankruptcy, budgeting, college financing options, credit management, investment planning, purchasing a home, among other areas. When a client elects to utilize the financial consultation services,
we refer the client to a financial professional, who will then provide
a free budgeting consultation and a discount on customary fees.
If a client is away from his/her home and
is impaired or otherwise under the influence of alcohol or controlled
substances, Pioneer offers a free taxicab ride to the client’s
home. A client may redeem this benefit for a maximum cost of $25 per
year.
Pioneer’s clients have the opportunity to speak with an elder-care specialist about various issues confronting the elderly population, including the following:
Pioneer’s clients have the opportunity to speak with a specialist about various issues related to child care, including evaluating child care providers and finding local child care. When a client elects to utilize the child care resources, we refer
the client to a child-care professional, who will then provide a discount
on customary fees.
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Pioneer’s
Wellplace subsidiary gives an organization’s employees a unique,
individualized online resource for behavioral health-oriented information
and services. Through a website that is created for and customized with
an organization’s name, logos, and contact information, employees
and their families will have access to weekly health-related feature
articles, daily news briefs, research information, assessment tools,
and user forums.
